Secure Website
Keeping your personal information safe and secure is a top priority for us. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.
Summary Of Your Existing Plan
Base plan
Additional Options
Covered Whole Home Care
Essential Care GOLD
$875
additionally per month
-
Get a cash allowance if an appliance can't be repaired
-
Get a discount on add-on appliances
-
Covers all appliances selected under this upgrade plan
ADD-ON APPLIANCES
| Custom Care Appliance Options | Added Monthly |
|---|---|
| Furnace | $17.99 |
| Gas Line | $5.99 |
| Surge Protection | $8.99 |
| Water Heater | $10.99 |
| Central Air Conditioner | $16.99 |
| Range | $9.99 |
| Refrigerator | $9.99 |
| Microwave | $9.99 |
| Disposal | $5.99 |
| Washer | $9.99 |
| Dryer | $9.99 |
| Dishwasher | $9.99 |
| Freezer | $9.99 |
| Boiler | $15.99 |
| Gas Logs | $9.99 |
| Heat Pump | $12.00 |
| Furnace | $16.19 |
| Gas Line | N/A |
| Surge Protection | $8.99 |
| Water Heater | $9.89 |
| Central Air Conditioner | $15.29 |
| Range | $8.99 |
| Refrigerator | $8.99 |
| Microwave | $8.99 |
| Disposal | $5.39 |
| Washer | $8.99 |
| Dryer | $8.99 |
| Dishwasher | $8.99 |
| Freezer | $8.99 |
| Boiler | $14.39 |
| Gas Logs | $8.99 |
| Heat Pump | $10.80 |
CASH ALLOWANCE
| Custom Care Appliance Options | Cash Allowance |
|---|---|
| Furnace | $750 |
| Water Heater | $300 |
| Central Air Conditioner | $750 |
| Range | $350 |
| Refrigerator | $600 |
| Microwave | $125 |
| Disposal | $125 |
| Washer | $325 |
| Dryer | $300 |
| Dishwasher | $300 |
| Freezer | $250 |
| Boiler | $750 |
| Gas Logs | $300 |
| Heat Pump | $750 |
If an appliance can't be fixed, you will be given a preset cash allowance toward the purchase of a new appliance if our service professional examines your repairs and determines one of the following:
- The needed parts are no longer available from the manufacturer
- Your appliance is broken beyond repair
- The cost of the repair exceeds the appliance's value
If an appliance can't be fixed, you will be given a preset cash allowance toward the purchase of a new appliance if our service professional examines your repairs and determines one of the following:
- The needed parts are no longer available from the manufacturer
- Your appliance is broken beyond repair
- The cost of the repair exceeds the appliance's value
| Custom Care Appliance Options | Added Monthly |
|---|---|
| Furnace | $17.99 |
| Gas Line | $5.99 |
| Surge Protection | $8.99 |
| Water Heater | $10.99 |
| Central Air Conditioner | $16.99 |
| Range | $9.99 |
| Refrigerator | $9.99 |
| Microwave | $9.99 |
| Disposal | $5.99 |
| Washer | $9.99 |
| Dryer | $9.99 |
| Dishwasher | $9.99 |
| Freezer | $9.99 |
| Boiler | $15.99 |
| Gas Logs | $9.99 |
| Heat Pump | $12.00 |
| Furnace | $16.19 |
| Gas Line | N/A |
| Surge Protection | $8.99 |
| Water Heater | $9.89 |
| Central Air Conditioner | $15.29 |
| Range | $8.99 |
| Refrigerator | $8.99 |
| Microwave | $8.99 |
| Disposal | $5.39 |
| Washer | $8.99 |
| Dryer | $8.99 |
| Dishwasher | $8.99 |
| Freezer | $8.99 |
| Boiler | $14.39 |
| Gas Logs | $8.99 |
| Heat Pump | $10.80 |
| Custom Care Appliance Options | Cash Allowance |
|---|---|
| Furnace | $750 |
| Gas Line | N/A |
| Surge Protection | N/A |
| Water Heater | $300 |
| Central Air Conditioner | $750 |
| Range | $350 |
| Refrigerator | $600 |
| Microwave | $125 |
| Disposal | $125 |
| Washer | $325 |
| Dryer | $300 |
| Dishwasher | $300 |
| Freezer | $250 |
| Boiler | $750 |
| Gas Logs | $300 |
| Heat Pump | $750 |
You've chosen to not change your coverage
- Please select a different plan to view other options.
Let us help you choose the right plan.
Please select the appliances and quantity you would like to cover.
Summary Of Your Recommended Plan
Base plan
Additional Options
Covered
- Furnace
- Central A/C
- Water Heater
- Range
- Refrigerator
- Microwave
- Garbage Disposal
- Clothes Washer
- Clothes Dryer
- Dishwasher
- Stand Alone Freezer
- Boiler
If you have questions or need help completing your enrollment
please call 1-800-230-1397
Your plan changes must result in an upgrade to your current plan.
If you have questions, please call 800-230-1397
Please enter a promo code
Invalid Promo Code
Your promo code is applied successfully
You have entered and did not apply the promo code. Please click on Apply button to avail the promo offer.
Please Enter A Valid Retention Promo Code
How Would You Like To Pay?
Add Monthly Appliance Service Plan to my Consumers Energy Bill
Add Entire Annual Appliance Service Plan Payment to my next Consumers Energy Bill
At this time, your account is ineligible to participate in the Appliance Service Plan. There may be several reasons for this:
- You are not a current Consumers Energy customer
- You may be classified as a Commercial/Industrial customer
- Your account may be in Current Occupant status
- Your account has a Final Bill issued
- The Appliance Service Plan may not be available in your area
To further discuss, or if you have any questions about future eligibility, please contact us at 1-800-230-1397.
Congrats! You've successfully enrolled in the Appliance Service Plan!
Your plan will go into effect 15 days from today's date. Should you need a repair or have any other questions, please give us a call at 1-800-230-1397. You can Count on Us for all your appliance needs.
As a reminder, the Appliance Service Plan is not regulated by the Michigan Public Service Commission.
Welcome to the Appliance Service Plan! Your plan will go into effect 15 days from today’s date. Should you need a repair or have any other questions, please give us a call at 1-800-230-1397. You can Count on Us for all your appliance needs. As a reminder, the Appliance Service Plan is not regulated by the Michigan Public Service Commission.
Covered, 24/7
With Appliance Service Plan from Consumers Energy, you're covered 24 hours a day, seven days a week against unexpected appliance breakdowns.
You're in good company
Nearly 200,000 Michigan families have the Appliance Service Plan, with more than 1 million appliances covered.
No out of pocket cost
All covered parts and labor is included in your plan, and you'll get unlimited service calls with no charge.
We’re sorry, your account is ineligible for the Appliance Service Plan. Please make sure all information has been entered correctly. If you have any questions please call us at 1-800-477-5050.
Sorry we cannot process your upgrade, please contact the solution center at 1-800-230-1397.
Sorry we cannot process your upgrade, please contact the solution center at 1-800-230-1397.
Sorry we cannot process your upgrade, please contact the solution center at 1-800-230-1397.
Are you sure you want to log out?
Would you still like to log out?
Would you like to save your login details for next time?
For the best performance on this website and others, please upgrade your browser. For suggestions to find the best web browser for you click here.