Privacy Statement

Revised 01/16/06

Privacy is a high priority on our Web site. This statement has been designed to help you understand what information we gather from our on-line guests and what we do with it.

What information does this site gather about me and how is it used?
This Web site gathers general information from all guests who visit our site, and requests specific information from others. Whenever information is requested, the guest may decide not to provide it. The information you provide will not be shared with any third party, unless the provision of such information is required in order to fulfill your request.

When you come to our site, we gather statistical information such as your Internet Provider and pages visited within our site. This is used to help us continually improve our Web site and compile broad demographic information.

In a few areas of our Web site we request specific information from our guests. Basically, we only ask for information we need, when we need it. In most cases you can decline to provide the information. In these cases, if you decide not to provide the information, or provide incorrect information, you will not be able to take full advantage of the services offered.

How do I change, delete or opt-out of a service? To change or delete information previously provided, or opt-out of a service you previously enrolled in, please select one of the following options:

  1. Send an e-mail describing your request to

    Please do not update credit card information using this option.

  2. Send your request via US Postal Service. These requests should be sent to:

    Consumers Energy Customer Services
    Attn: Appliance Service Plans
    4600 Coolidge Highway
    Royal Oak, MI 48068-9952

  3. Call us at 1-800-230-1397.

Guest's role in maintaining privacy
Guests also play an important role in maintaining privacy. Learn how to check the security level of your browser before sending sensitive information. If your browser is not secure, don't send it.

What are "cookies" and are they used on this Web site?
A cookie is a piece of information that a Web server may place on a guest's computer hard drive when the guest visits their site. Typically the cookie information is accessed by the Web server whenever the guest visits their site. This lets the server know that this guest has been to the site before. The specific contents of a cookie are determined by the Web owner. Guests may set their browsers to notify them before accepting or rejecting a cookie. If you have set your browser to reject cookies you may still use our site.

We do use cookies on this site but only in non-intrusive ways. We do not store any personally identifiable information in your cookie. Cookies are used to enhance and optimize our guest's experience while visiting our Web site. We do not use cookies to retrieve any information from our guest's computer.

Does this site link to other sites?
This Web site may link to other sites. Please be aware that we are not responsible for the privacy and security practices of other sites. We encourage our guests to be aware when they leave our site and note this privacy statement applies solely to information collected by this Web site.

Changes to the Privacy Statement
If we decide to change our Privacy Statement, we will post the changes so our guests are always aware of the information we collect, how we use it and under what circumstances, if any, we disclose it.

For more information
If you have any questions about this Privacy Statement, the practices of this site, or your dealings with this Web site, you can Contact Us.