What type of coverage does the Gold Plan provide?
Gold Plan coverage is a cash allowance program. If it is determined that (1) the cost of the repair for a covered appliance (covered on your base plan) exceeds the value of the appliance; (2) the appliance is not repairable; or (3) parts are no longer available, then you will receive a “cash allowance” toward the purchase of a new appliance.
How do I know if I am eligible to enroll in the Gold Plan?
To be eligible for enrollment, you must currently be enrolled in a Standard Plan for three months or more, and if you pay in installments, be in good standing with such payments.
When can I start using the Gold Plan?
There’s a 15-day waiting period before you can receive service under the Gold Plan.
What is the length of the Gold Plan contract?
Whether you prepay or pay in installments, it is a one-year contract that renews automatically, unless terminated, pursuant to the Gold Plan Terms and Conditions
What is the cash allowance process?
You will receive a cash allowance according to the cash allowance schedule (please refer to the Gold Plan Terms and Conditions
). Once a cash allowance has been paid on a covered appliance, your new appliance will not be eligible for coverage under the plan until a copy of the new purchase receipt is provided to Consumers Energy.
Do I receive the same cash allowance regardless of new-appliance cost?
Yes, the cash allowance is limited to the amount set forth in the Gold Plan Terms and Conditions
, regardless of the cost to replace the appliance. Cash payments are limited to
$2,500 per contract, per contract year.
Does the Gold Plan offer additional coverage beyond the cash allowance?
Yes, it offers coverage on additional appliance parts. Please refer to the Gold Plan Terms and Conditions
for more information on these covered parts.
Can I cancel my Gold Plan, but keep my base plan?
Yes, but refer to the Gold Plan Terms and Conditions
for cancellation guidelines.